Luxury Pontevecchio 5 Stars Apartment

Pro: La struttura è pulita e curata nei minimi dettagli

Neighbours with the Palazzo Pitti!

Pro: - Exceptional location next door to the Pitti palace and moments from the Ponte Vecchio. - The pictures don't do this place justice - it is so spacious and has the wow factor when you walk in! - Hot water, comfortable beds and a really well stocked kitchen, bathroom, utility etc for your holiday needs. - Really well suited for families with kids giving them lots of space to relax in. - The sofa bed was extremely comfortable and probably more so than the normal bed as it was a bit firmer!

Contro: - There was the occasional mosquito which was surprising. - The wooden stairs, although gorgeous, were creaky. This was a problem at night as it disturbed the people in the sofa bed at the top of the stairs. - Perhaps a stairgate may be an idea to prevent any accidents in rhe middle of the night especially for those sleeping in the sofa bed.

An excellent spacious apartment in the heart of Florence

Pro: It is so rare to find an apartment that is bigger and better than it looks in the pictures! This really is an excellent apartment, very well equipped and in very good condition. It had everything you need and is in a brilliant location in the heart of Florence.

Contro: Although this is booked through Booking you have to deal with an agency and the registration online is very long-winded. You have to specify your arrival time to meet someone to collect the keys. We were delayed due to train strikes and it cost us 25 euros extra! Also there is no key lock box and only one set of keys so this made the family logistics harder coming and going from the apartment. The bedroom at the front of the apartment is quite noisy on the road but nothing that ear plugs would not cure.

Very enjoyable stay at a wonderful apartment.

Pro: Beautiful accomodation. Clean,roomy and with all facilities. Great position and wonderful, helpful host Lisa.

Contro: Internet was very slow.

Fantastic stay around a great location.

Pro: Fantastic location outside of the main city centre of Florence. The property was extremely well decorated with fantastic beds.

Spacious, quiet, and perfectly located — loved it!

Pro: We absolutely loved our stay! The apartment was very spacious, offering plenty of room to relax and feel at home. The central location was perfect — everything was within walking distance. Despite being in the heart of the city, it was incredibly quiet inside — we couldn’t hear any noise from outside at all. Would definitely stay here again!

Wonderful accommodation and location

Pro: We loved the location - everything is walkable. The property itself is magnificent and exceeded expectations. The area felt safe and family friendly. I would recommend it to anyone. The flat is cool, even on hot days, and tastefully decorated.

Contro: We found the communications with the host difficult and frustrating which added unnecessary stress to an otherwise wonderful stay. I am still waiting for an answer to the two questions I asked before departure. The message received on the day of arrival said to WhatsApp the person who will meet you if have any questions. I tried to and discovered that they are not even on WhatsApp! Replies to the message itself went unanswered. They were friendly and helpful in person, but as we could not contact them the moment they'd left I have no idea what we'd've done if we'd've locked ourselves out of the flat say. We scanned the bar code in the flat that it said would allow us to contact Sweetstay directly, but it said that it couldn't find our booking and therefore wouldn't allow us to make contact! The apartment itself is so good that it's a shame that the host company's communications are not on the same level. If they can improve this, it would absolutely be a five star place to stay.

Very comfortable and nice apartment. I would strongly recommend it.

Pro: The apartments was very well furnished, with style in a perfect location. It was very spacious.

Contro: unfortunately there was temporary construction work on the above apartment but I receive a refund. Also the Sweetstay terms and conditions provide for additional fees in case of check in after 6pm which we discovered only one once arrived (very small prints).

Pro: Great location, helpful greeter, great apartment design and a good amount of useful facilities

Contro: No HDMI cable The damage deposit cost (supposedly to be returned within 7 days of processing) was almost as high as the booking price. I think there should be more transparency about it so people can decide if they still afford to book.

In the heart of it all.

Pro: Extremely helpful staff. I locked us out and someone came to meet us within 20 minutes. The apartment is in an excellent location! 1 minute from Ponte Vecchio. Electric shutters in every room block out noise - a bit of street noise some nights, but nothing that woke our baby, who slept in the front bedroom. Good portacot for babies too. Home from home. And a lift, cafe next door, restaurants a few steps away, and Conrad supermarket two.m minutes walk away. Perfecto.

Contro: Under the bed was a bit dusty, but we let the property manager know. An oversight from the cleaners. Nothing else.